Josephine 馬嫊傃
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治療式調解的應用2026年9月9日
Therapeutic Mediation in Practice
(Part 1) - Josephine Ma's Part
9 September 2026
香港促進式調解框架下的轉化式與敘事技巧
本簡報由馬嫊傃教授主講，探討如何在香港家事調解實務中運用轉化式調解及敘事外化技巧，以提升調解成效。內容剖析促進式調解在高衝突家事個案中的主要局限，並介紹一系列實用工具，協助調解員促進當事人自主賦權、相互認可、改善互動，以及以中立、不偏不倚的方式界定問題。
簡報結合香港調解制度框架、專業指引及粵語實務示例，為調解員提供處理僵局的可行方法，同時清晰維持調解與治療之間的專業界線。
Transformative and Narrative Skills Within Hong Kong’s Facilitative Framework
Presented by Prof. MA, So So Josephine
This presentation explores how transformative mediation and narrative externalisation skills can be used to enhance family mediation practice in Hong Kong. The deck identifies key limitations of facilitative mediation in high-conflict family cases and introduces practical tools for supporting party empowerment, recognition, improved interaction, and impartial problem-naming. With reference to Hong Kong’s mediation framework, professional guidelines, and Cantonese practice examples, the presentation offers mediators practical ways to address stalemate while maintaining clear boundaries between mediation and therapy.
治療式調解的應用-案例分享
2026年10月2日
Therapeutic Mediation in Practice (Part 2) - Transformative and Externalization
Josephine Ma's part
2 October 2026
綜合事務調解中的轉化式與敘事取向
本簡報由馬嫊傃教授主講，探討如何在一般調解中運用轉化式調解及敘事外化技巧，以支援各方當事人。內容介紹自主賦權、相互認可，以及「問題才是問題」等核心概念，並透過實務個案示例，展示調解員如何促進理解、減低敵意、尊重當事人的自主選擇，並在清晰維持調解與治療之專業界線的同時，協助各方達成和解。
Transformative and Narrative Approaches in General Mediation
Presented by Prof. Ma, So So Josephine, this deck explores how transformative mediation and narrative externalization techniques can support parties in general mediation. It introduces the concepts of empowerment, recognition, and “the problem is the problem,” with practical case examples showing how mediators can facilitate understanding, reduce animosity, preserve party choice, and support settlement while maintaining clear boundaries between mediation and therapy.
調解示範 Mediation Demonstration
調解示範
This is a demonstration of the Facilitative Mediation Process.
治療式調解的應用 2026年9月9日
Therapeutic Mediation in Practice Part 1 and Part 2 - Man Chung's Part
9 September 2026
2 October 2026
治療性家事調解導論：治療取向在家事調解實務中的整合與應用
本簡報由 CHUNG Bik Wah, Man 主講，介紹「治療性家事調解」作為一種以兒童為本、具創傷知情視角的調解取向，特別適用於處理高度衝突的分居或離婚家庭。內容涵蓋治療性家事調解的目標、階段及重點範疇，並探討如何在家事調解實務中融入情緒取向治療（Emotionally Focused Therapy, EFT）的概念、評估方法及聯席會議技巧。簡報亦透過一個匿名化個案示例，展示治療性調解如何協助當事人改善溝通、建立合作育兒安排、促進情緒修復，並制定切實可行的協議。
Introduction to Therapeutic Family Mediation and Integrating Therapeutic Approaches in Family Mediation Practice
Presented by CHUNG Bik Wah, Man, this deck introduces Therapeutic Family Mediation as a child-centered, trauma-informed approach for working with high-conflict separated or divorced families. It covers the goals, stages, and focus areas of TFM, the integration of Emotionally Focused Therapy concepts, assessment and joint-session skills, and an anonymized case illustration demonstrating how therapeutic mediation can support communication, co-parenting, emotional healing, and practical agreement-making.
促進式調解模型
MSSJ Facilitative Mediation Model
本雙語簡報清晰概述香港促進式調解的流程，涵蓋由資料搜集與議題探索，以至磋商、達成和解及擬備文件等主要階段。內容亦重點介紹調解員的核心技巧，包括積極聆聽、總結、框架重整、提問、意譯、同理心、假設性提問，以及協議書撰寫。
This bilingual presentation provides a clear overview of the facilitative mediation process in Hong Kong, outlining the key phases from information gathering and exploration to negotiation, settlement, and documentation. It also highlights core mediator skills, including active listening, summarizing, reframing, questioning, paraphrasing, empathy, hypothetical questioning, and agreement writing.
中學朋輩調解小時教學
Peer Mediation One Hour School Talk (Secondary School)
香港中學朋輩調解——60分鐘調解啟發課程
本簡報為中學生介紹朋輩調解及處理衝突的實用技巧，內容涵蓋校園衝突的成因與影響、不同衝突解決模式、調解五步曲，以及積極聆聽、框架重整和善意溝通等溝通技巧。課程旨在幫助學生學習以冷靜、尊重和合作的方式處理衝突，將衝突轉化為理解、成長和正面改變的機會。
Hong Kong Secondary Peer Mediation – 60-Minute Introductory Course
This presentation introduces secondary school students to peer mediation and practical conflict resolution skills. It covers the causes and effects of school conflict, different conflict-handling styles, the five-step mediation process, and key communication techniques such as active listening, reframing, and goodwill communication. The deck is designed to help students understand how mediation can turn conflict into dialogue, cooperation, and positive change.
